In compliance with the Federal Law for the Protection of Personal Data in Possession of Individuals in Mexico, (the "Law"), ZALOA LANGUAGES S.C. protects and safeguards your personal data to prevent damage, loss, destruction, theft, loss, alteration, as well as unauthorized processing. The following are the terms and conditions of the Privacy Policy of Personal Data ("Privacy Policy") of ZALOA Languages S.C. with address at Calle 10 Norte 603, San Pedro Cholula Puebla, Mexico 72760.

What information do we collect?

The information that you freely and voluntarily provide to ZALOA LANGUAGES, through our services, online, in writing, by telephone and/or by other different means, may include but is not limited to: (i) personal information, (ii) employment information, and (iii) financial and property information. Also, and only if applicable, we may collect through the information you provide us, some personal data in general and employment data as appropriate, of third parties such as your children, spouse, additional cardholders that you designate, as well as the joint obligor (if required according to our credit policies), as well as personal references for purposes of consultation and verification of your data by ZALOA LANGUAGES. In order to make sure that the personal information you freely provide is correct and current, ZALOA LANGUAGES may collect information from other sources such as credit information companies. Likewise, and in accordance with the credit policies of ZALOA LANGUAGES, we may require a copy of your official identification with photograph and proof of your address. In the case of third parties whose personal data we collect through you, we also take security and confidentiality measures for the treatment of your information, in accordance with the terms and conditions in this Privacy Policy. You expressly consent to the processing of your personal data in accordance with the terms and conditions of this Privacy Policy.

What do we use your information for?

We use the personal information we collect for the following purposes, but not limited to: (i) identification and verification purposes, (ii) contact, (iii) offer and deliver our goods and services to you, (iv) identify purchase history, and other similar purposes, (v) improve and update our services, (vi) process requests and orders for courses, products, specific services, information or functions that the user performs, (vii) communicate with the user and generate account preferences. In the collection and processing of personal data that you provide us, we comply with all the principles set forth in the Law (article 6): legality, quality, consent, information, purpose, loyalty, proportionality and responsibility.

With whom do we share your information?

ZALOA LANGUAGES may hire one or more third parties as selected service providers to support the activities of promotion and marketing of our goods and services, management and administration of personal data collected online, or by any other means, as well as for verification purposes of the information you provide us, so ZALOA LANGUAGES could even transfer them to such third party(ies) without a commercial purpose, but only to comply with the provision of contracted services. Likewise, ZALOA LANGUAGES will in no case commercialize, sell or rent personal information about you to a third party without your prior consent. It is understood that you have given your consent to the transfer of your personal data, if you do not express your

opposition to their transfer. The personal data you provide to ZALOA LANGUAGES may be compiled and stored in a database owned exclusively by ZALOA LANGUAGES. Links to external sites are not the responsibility of ZALOA LANGUAGES , so we assume no responsibility for the content and privacy policies on those sites.

What security and control measures do we use for the protection of your personal data?

ZALOA LANGUAGES has implemented administrative, technical and physical security measures to protect your personal data, which we also require to be complied with by the service providers we hire. The protection of the privacy of personal data is especially important for ZALOA LANGUAGES, for this reason, when we have knowledge of personal data, its treatment will be carried out in compliance at all times with the guidelines and requirements established by law.

Which is the area responsible for the management and administration of personal data?

The area responsible for the handling and administration of personal data is: "Customer Service", who can be contacted by e-mail at info@zaloalanguages.com.

How can you limit the use or disclosure of your personal information?

You can limit the use and disclosure of your personal information through the following means: Submitting your request electronically to the email mentioned info@zaloalanguages.com.

How to access, rectify, cancel or oppose the processing of your personal information?

The exercise of the rights of access, rectification, cancellation and opposition, revocation of consent or refusal to process your personal data for purposes other than those indicated in this Privacy Policy, may be made by submitting a written request by email to info@zaloalanguages.com.

How to know the changes to this Privacy Policy?

This Privacy Policy may undergo modifications, changes or updates, so we are committed to keep you informed of such situation in the first communication we have with you after the change, or making it known on our website www.espanolconzaloa.com

How to contact us?

If you have any questions about this Privacy Policy, you can direct them to:

The e-mail address: info@zaloalanguages.com
The postal address addressed to the privacy person or department.